"Selling Policies"

Bookings must be made by email at info@guidecourmayeur.com indicating:

• participant's name and surname;

• telephone number, address, date of birth;

• technical skill level;

• date and program of your choice;

• parental consent for underage participants.

For any questions the Mountain Guide Society can be contacted by phone at: +39 0165 842064.

After having made arrangements with our main office is required the TOTAL payment of the price for all the activities (by INSTANT wire transfer).

No booking will be accepted before the requested payment has been received.

Bank details:

Heading: SOCIETA' GUIDE ALPINE E MAESTRI DI ALPINISMO DI COURMAYEUR COOP.
IBAN: IT10N0858731560000200100250
BIC: CCRTIT2TVAL
Banca di Credito Cooperativo Valdostana Scrl
Viale Monte Bianco, 30
11013 Courmayeur (AO)

The wire transfer must be made with CURRENCY OF THE SAME DAY OF EXECUTION and not postponed.

Bank transfer fees + Bank currency conversions fees must be debited to you. If not, these fees have to be refunded at our office before the start of the selected trip.

Administrative expenses, the amount of which is fixed at 5% of the activity price, are never refundable.

Reservations can be made until 6pm the day before of the activity.

1. Withdrawal and cancellation due to unavoidable and extraordinary circumstances

The Customer decides to cancel the tour/activity, or to ask to modify the date of the same, they will have the possibility to do so in accordance with the following indemnity scheme:

• 100% refunded, if the cancellation is notified to the Mountain Guide Society, in writing by specific email to info@guidecourmayeur.com, up to 60 days before the first day of the tour/activity (departure day). The Mountain Guide Society will retain the 5% of the total amount of the booked activity, as an administrative expenses, non refundable and the eventual non-reimbursable expenses in order to organize the tour/activity.

• 75% refunded, if the cancellation is notified to the Mountain Guide Society, in writing by specific email to info@guidecourmayeur.com, between 59 and 30 days before the first day of the tour/activity (departure day). The Mountain Guide Society will retain the 5% of the total amount of the booked activity, as an administrative expenses, non refundable and the eventual non-reimbursable expenses in order to organize the tour/activity.

• 50% refunded, if the cancellation is notified to the Mountain Guide Society, in writing by specific email to info@guidecourmayeur.com, between 29 and 15 days before the first day of the tour/activity (departure day). The Mountain Guide Society will retain the 5% of the total amount of the booked activity, as an administrative expenses, non refundable and the eventual non-reimbursable expenses in order to organize the tour/activity.

• 0% refunded, if the cancellation is notified to the Mountain Guide Society in writing by email to info@guidecourmayeur.com, less than 14 days before the first day of the tour/activity (departure day).

2. In the event of withdrawal by the Customer, or in the event of request to change the date of the activity already booked and confirmed, the non-refundable fees that will be deducted from the refund include the following items:

• administrative expenses: 5% of the total price (or tariff);

• the eventual non-reimbursable expenses paid by the Mountain Guide Society in order to organize the tour/activity (expense booking huts, administrative expenses, organization costs, transfert costs, purchase cable car tickets, rental equipment expenses etc.), to be defined at the moment of the Customer's request for cancellation;

• credit card fee, corresponding to 5% of the total amount paid via credit card by the Customer.

3. Considering the unpredictability and variability of weather conditions and their impact on outdoor activities, particularly in mountainous environments, in the days immediately preceding the trip, the leading Mountain Guide or the Hiking Guide (AMM) provides accurate information about the weather forecast and the itinerary conditions (temperatures, wind, snow conditions, etc.).

4. In order to guarantee the maximum safety during their professional guiding working, it's always and only at the Mountain Guide or the Hiking Guide (AMM) (not the Customer) to decide to cancel the trip due to bad weather forecasts, environmental or weather conditions and/or specific contingent situations not deemed suitable to carry the activity on the planned itinerary.

5. In particular for Stage Mont Blanc of 6 days and the ascent of Mont Blanc in 2/3 days if the mountain conditions or weather conditions do not allow the program planned, the alternative activities will take place in the Mont Rosa massif or in the Gran Paradiso massif.

6. In case of bad weather resulting in the cancellation of the activity (except for Heliski, Freeride High Mountain, Freeride and Snowshoeing) for safety reasons, the Mountain Guide Society offers the following options to the Customer:

OPTION 1: delay the trip and move it to another date, depending on the accompanying professional's and the client's availability;

OPTION 2: propose an alternative option with a similar technical level and physical effort to the one cancelled, to take place in the original dates, but in a different area with better conditions and forecast, where this option is possible and preferable, to ensure greater safety to the Customer;

OPTION 3: issuance of a voucher, to be spent for one among all outdoor activities (private or group trips, courses or training stages) promoted by Guide Alpine Courmayeur, valid for 1 year from the date of issue. By the expiry date of the voucher, the Customer shall be entitled to use it if registered for one of the scheduled activities or a private trip; in the event of cancellation, the possibility of using the voucher shall be automatically cancelled and the Customer shall not be entitled to claim any reimbursement.

OPTION 4: as a last resort, the contract may be terminated without any additional costs and with a refund of all the payments already made, with a deduction of the non refundable fees mentioned at 2.

7. In case of cancellation by the Mountain Guide Society due to unavoidable and extraordinary circumstances, the following costs will not be, however, refundable:

• the 5% of the total amount as an administration fee, to which will be added (even in case of postponement of the activity, with the issue of a voucher) the 5% of the total amount for the booking costs of extra services (such as accommodation facilities, ski lift tickets, transfers and similar) and the eventual non-reimbursable expenses paid by the Mountain Guide Society in order to organise the tour/activity;

• the extra services not-refundable costs paid by the Mountain Guide Society provided by third parties (e.g. booking service assistance, mountain huts/accommodations reservation charges, tickets cable car, transfer fee, cost of hiring) in reason of any applied penalties by third parties.

8. In the event of change on the dates of the booked activity, the Mountain Guide or the Hiking Guide (AMM) can be replaced by one of the staff members of the Mountain Guide Society.

9. Assignment of a subscription to third parties

In the event that you are not able to attend the program you have booked, the Mountain Guide Society, allows you to assign your subscription to a specific program to third parties (that meet the requirements provided), prior notice must be made to Mountain Guide Society at least 7 days before the start of the trip and a payment of 50,00€ of administrative expenses.

10. Insurance

During the carrying out of the outdoor activities, the Customer is covered by the liability professional insurance of the Mountain Guide or of the Hiking Guide (AMM) professional in charge. This insurance covers any damages incurred by the Customer and caused by the negligent conduct of the professional. In view of the above, the Mountain Guide Society suggests the Customer to conclude a personal insurance contract, to cover any damages that could incur during the planned activity, with possible additional health and welfare cover in case of necessity, to be activated at the complete discretion of the Customer.

For the days of carrying out the outdoor activities (daily trips, stage or tours) the Mountain Guide Society suggests to the Customer to activate a specific rescue insurance for the research and rescue in case of emergency. This temporary research and rescue insurance "IMPACT MULTISPORTS" is recommended by the Mountain Guide Society and can be activated directly by the Customer, a few days before the departure, at the following link. The Customer must fill out a form with their personal information and select the duration of cover, depending on the planned tour, by personally taking out the policy with the insurance company by credit card payment. In the event of a rescue call, the Customer without this kind of insurance can be liable for all costs that may incur. The Mountain Guide Society recommends the Customer with personal private insurance to check in advance whether rescue services are already included in their policy and covered in case of need.

The Mountain Guide Society suggests also to the Customer an insurance coverage for cancellation of the planned outdoor activity.

11. Heliski

If the planned flight cannot take place because of: strong winds, bad weather, risk of avalanches and technical problems, the Customer will be entitled to a refund of unused flight services.

The booked Mountain Guide services are not refundable, the Customer will do a day of freeride or ski touring on the same day of the booked activity.

12. Freeride High Mountain

In case of cancellation (due to prohibitive conditions, bad weather, strong winds, risk of avalanches) of the freeride activity in the high mountain, the booked Mountain Guide services are not refundable. The Customer will do a day of freeride or ski touring on the same day of the booked activity and with the same number of Mountain Guides.

13. Freeride

In case of cancellation of the freeride activity accessible from ski lifts, the booked Mountain Guide services are not refundable and an alternative freeride activity will be offered in another ski area. In the event that it will be impossible to organize an alternative activity, the booked Mountain Guide services will be reimbursed.

14. Summer and winter activities

For all the activities, there is no reimbursement in case of illness, accident, physical unfitness, insufficient skiing skills, late arrival and interruptions during the day.

15. Pregnancy

In case of pregnancy, the Customer will be able to participate of the following activities (mid-mountain snowshoeing and trekking) only with a medical certificate.

16. Equipment

For those who come at the morning appointment with inadequate footwear or equipment, they will not be able to participate at the activity and will not be refunded.

17. Private negotiation trips

A test trip, chosen by the Mountain Guide, is mandatory.

18. Incentive and team building

There will be no reimbursement even in case of bad weather but an alternative activity will be proposed.

19. Tête Rousse hut and Goûter hut

The Mountain Guide Society will ask at the Customer the payment of the deposit paid to book places in the hut. In case of bad weather, the amount paid is not refundable.

20. Gift voucher

The Mountain Guide Society can issue gift vouchers, wich can be used for all outdoor activities (private or group trips, courses or training stages) promoted by Guide Alpine Courmayeur. The voucher is valid for 1 year from the date of issue.

By the expiry date of the gift voucher, the Customer shall be entitled to use it if registered for one of the scheduled activities or a private trip.

After the expiry date, the gift voucher can no longer be used and the Customer shall not be entitled to claim any reimbursement.

The gift voucher can be given to another person in accordance with the terms indicated above.