"Selling Policies"

Bookings must be made via email at info@guidecourmayeur.com providing:
- Name and surname of the participants;
- Phone number, residential address, tax code;
- Technical level;
- Date and chosen program;
- Authorization for minors.
For further information, you can contact our office by phone at +39 0165842064.

After arrangements with the secretariat, a deposit must be paid (via bank transfer) equal to:

1 – 50% of the total program cost for the ascent to MONT BLANC and MONT BLANC STAGE (summer programs). The balance of the total amount must be paid within 30 days before the start of the chosen program.

2 – The TOTAL cost for all other activities.

No booking will be accepted before receiving the required payment.

Bank details: Account holder: SOCIETA' GUIDE ALPINE COURMAYEUR

IBAN: IT10N0858731560000200100250
BIC: CCRTIT2TVAL
Banca di Credito Cooperativo Valdostana Scrl
Viale Monte Bianco, 30
11013 Courmayeur (AO)

The transfer must be made with SAME-DAY VALUE DATE and not postponed. Bank fees for international transfers (and currency conversion) are borne by the SENDER. Otherwise, the bank fees must be reimbursed to the secretariat before the start of the chosen program.
Administrative fees, fixed at 5% of the activity price, are never refundable.

Withdrawal and cancellation due to unavoidable and extraordinary circumstances

1. The Client retains the right to withdraw, with cancellation of the already confirmed and booked activity, or to request a change of date for the same, according to the compensation (or refund) scheme detailed below:
– 100% Refund, if the cancellation is communicated to the Guide Society in writing via a specific email to info@guidecourmayeur.com at least 60 days before the start date (activity start). The Society reserves the right to retain 5% of the total amount of the booked activity, considered as a non-refundable administrative fee and any non-refundable expenses incurred for the activity.
– 75% Refund, if the cancellation is communicated to the Guide Society in writing via a specific email to info@guidecourmayeur.com between 59 and 30 days before the start date (activity start). The Society reserves the right to retain 5% of the total amount of the booked activity, considered as a non-refundable administrative fee and any non-refundable expenses incurred for the activity.
– 50% Refund, if the cancellation is communicated to the Guide Society in writing via a specific email to info@guidecourmayeur.com between 29 and 15 days before the start date (activity start). The Society reserves the right to retain 5% of the total amount of the booked activity, considered as a non-refundable administrative fee and any non-refundable expenses incurred for the activity.
– No refund (0% refunded), if the cancellation is communicated to the Guide Society in writing via a specific email to info@guidecourmayeur.com less than 14 days before the start date (activity start).

2. In case of withdrawal by the Client, or in case of a request to change the activity date after confirmation of booking, the non-refundable fees deducted from the refunded sums include the following:
• Administrative fees: 5% of the total price (or fee)
• Any non-refundable expenses incurred by the Guide Society for the activity (refuge reservations, administrative fees, organization costs, transfer costs, cable car ticket purchases, equipment rental expenses, etc.), to be defined following the cancellation request from the Client
• Bank fees for payment by credit card, equal to 5% of the amount paid by the Client

3. Considering the unpredictability and variability of weather conditions and their impact on outdoor activities, particularly in mountain environments, the Mountain Guide or Medium Mountain Accompanist (AMM) provides updates on weather forecasts and general conditions for the itinerary (temperature, wind, snow conditions, etc.) in the days immediately preceding the trip.

4. To ensure maximum safety during their guiding activities, it is solely the discretion of the Mountain Guide or Medium Mountain Accompanist (AMM) (not the Client) to decide on the possible cancellation of the activity due to bad weather, forecasts, environmental or meteorological conditions, and/or specific contingent situations deemed unsuitable for the planned itinerary.

5. Specifically, for the 6-day Mont Blanc Stage and the 2/3-day Mont Blanc ascent, if mountain conditions or weather conditions prevent the scheduled program, alternative activities will take place in the Monte Rosa or Gran Paradiso area.

6. In case of bad weather requiring the cancellation of the activity for safety reasons, the Guide Society offers the following options based on the Client’s needs:
– OPTION 1 | Rescheduling of the activity on a new date, subject to the availability of the guide and the Client;
– OPTION 2 | Planning a similar activity with equivalent physical and technical requirements, keeping the original booking date but moving to a different geographical area with better weather conditions to ensure greater safety for the Client;
– OPTION 3 | Issuance of a voucher valid for 1 year from the date of issue, usable for all outdoor activities (private or group tours, training courses, and stages) promoted by Guide Alpine Courmayeur. If the voucher is not used before its expiration date, it will automatically become invalid, and the Client will not be entitled to any refund;
– OPTION 4 | As a last resort, withdrawal from the contract is allowed with no additional costs, and a refund of the deposit or balance paid will be issued, minus the non-refundable fees outlined in point 2.

7. In case of cancellation by the Guide Society due to unavoidable and extraordinary circumstances, the following expenses will not be refunded:
- 5% of the total amount of the booked activity as non-refundable administrative fees, along with an additional 5% of the agreed amount for extra booking services (such as accommodations, lift tickets, transfers, etc.), and any non-refundable expenses incurred for the activity.
- Any non-refundable costs incurred by the Guide Society for booking third-party services (e.g., refuge accommodations, lift tickets, transfers, or equipment rental) due to penalties applied by the suppliers.

8. If the activity dates are rescheduled, the Mountain Guide or Medium Mountain Accompanist (AMM) may be replaced by another team member of the Guide Society.

9. Transfer of booking to third parties
If you are unable to attend the booked program, the Guide Society allows the transfer of the booking to another person (meeting any specified conditions) with at least 7 days' notice prior to the trip's start date and a €50.00 administrative fee.

10. Insurance coverage
During outdoor activities, the Client is covered by the liability insurance of the assigned Mountain Guide or Medium Mountain Accompanist (AMM). This policy covers potential damages caused by the negligence or incompetence of the professional. Nevertheless, the Guide Society suggests and advises subscribing to a personal insurance policy for injury coverage during the planned activity, including health and assistance coverage if necessary, to be arranged at the Client's discretion.
For outdoor activity days (daily excursions, stages, or tours), the Guide Society recommends activating a specific rescue insurance for search and recovery in case of emergencies. The temporary “IMPACT MULTISPORTS” rescue insurance policy is recommended by the Guide Society and can be activated by the Client a few days before the trip at the following link. Clients must fill out the form with their personal details, select the duration of coverage based on the planned activity days, and personally finalize the policy with the insurance company by credit card payment. Without the aforementioned insurance, any rescue costs will be solely borne by the Client.
The Guide Society advises Clients with a private insurance policy to verify in advance whether rescue services are included in their policy.

The Guide Society also recommends cancellation insurance for booked outdoor activities.